• All phone numbers begin with 847-731-
    All email addresses end with @zbths.org
    Need tech support?
     
     
    Option 1:  Dial x9777

    When the system answers Press "1" for TechCrew support.  
     

    Option 2:  Email request to helpdesk@zbths.org
    ---------------- This is the preferred method ---------------

    When you email your problem please...

    1.  Provide your NAME and ROOM where the problem is occurring. 

    Also, please include the location and a brief description of the problem in the Subject  of the email.  The more information you provide the better. For example if you are experiencing print problems include  which computer(s) can not print to which printer(s).  I.e. "Rm 156: Teacher computer cannot print to HP 3005 in English office" or  "Rm 306:  Sony DVD player not displaying on LCD projector" or "Rm 210: Keyboard on student computer is missing a key."  
     
    2. Tell us when you need the issue resolved.  
    If you need something done by noon that day please indicate that in the email.  If you don't need it fixed until a later date please indicate that as well.  This will help to prioritize requests and address needs in a prompt and timely fashion.  
     
    3. Limit your emails to one per incident.
    A new ticket is created EVERY TIME you send an email to Helpdesk@zbths.org  If you need to check the status of a ticket you can log-in to the Ticketing system and see all of your tickets.  You can access the ticketing system on the Tech Department home page.   If you don't know how to log-in please contact tech support for assistance.

               
                
    Technology Director
    Email:
     
    Joe Fleming
    LAN Administrator
    9771
    Email: flemingj
     
    John Meyer
    System Support Specialist 
    9772
    Email: meyerjb
     
     
    Minnie Rakher
    9775
    Email: rakherm
     
    Dan Sullivan
    Data Analyst
    9798
    Email: sullivad
     
    Andrea Bailey
    Instructional Aide
    9774
    Email: baileya
Last Modified on December 7, 2016